Refund and cancellation policy

Overview

Bindal Infotech builds websites, apps and AI tools for clients. Plans sometimes change, so this policy sets out how refunds and cancellations work. Bindal Infotech is a part of Nexivara (GSTIN 08AWPPB6630G2ZH), which issues all invoices and makes all refunds.

This policy outlines the terms and conditions under which refunds and cancellations are processed for our various services.

Refund eligibility

You may be eligible for a refund if:

• We are unable to deliver the agreed-upon services within the specified timeline due to our fault
• There are significant technical issues that prevent project completion from our end
• The delivered product does not meet the agreed specifications as outlined in the project contract
• We fail to provide adequate support during the agreed warranty period
• Cancellation is requested within 24 hours of project initiation (subject to conditions)

Non-refundable services

Refunds are not available for:

• Completed and delivered projects that meet the agreed specifications
• Consulting services that have been provided (time-based services)
• Training and workshop sessions that have been conducted
• Third-party costs (hosting, licenses, domains, etc.) that have been purchased on your behalf
• Projects where development work has exceeded 25% completion
• Custom AI solutions after the initial development phase has begun
• Changes in client requirements after project approval

Refund timeline and process

Request timeline

Refund requests must be submitted within 30 days of project completion or service delivery.

Processing time

Approved refunds will be processed within 7-14 business days from the approval date.

Refund method

Refunds will be issued to the original payment method used for the transaction.

GST on refunds

The GST charged on the refunded amount is refunded with it. Nexivara issues a GST credit note against the original invoice.

Partial refunds

For projects in progress, refunds may be calculated based on work completed and resources utilized.

Cancellation policy

Early cancellation (within 24 hours)

Full refund available if no work has commenced. If initial consultation or planning has begun, a 10% administrative fee may apply.

Mid-project cancellation

Clients will be charged for work completed up to the cancellation date. Any remaining balance will be refunded.

Force majeure

In case of unforeseen circumstances (natural disasters, pandemics, etc.), both parties may negotiate cancellation terms in good faith.

Service-specific policies

AI Website Development

50% refund available if cancelled before design approval. No refund after development begins.

Custom AI Solutions

Refunds based on development milestones. Full refund if cancelled before requirement analysis completion.

Business Automation

Refunds based on development milestones. Full refund if cancelled before the process mapping is complete.

Consulting and Training

No refunds for completed sessions. Unused session credits can be refunded within 90 days.

How to request a refund

Step 1: Contact us

Send a detailed refund request to info@bindalinfotech.com with your project details and reason for refund.

Step 2: Documentation

Provide relevant documentation including project contract, payment receipts, and any communication records.

Step 3: Review process

Our team will review your request within 3-5 business days and respond with a decision.

Step 4: Resolution

If approved, refunds will be processed according to the timeline mentioned above.

Contact information

For questions about our refund and cancellation policy, contact us:

Email:

info@bindalinfotech.com

Phone:

+91 96363 69360

Office:

305A, Shyam Anukampa, C Scheme, Ashok Nagar, Jaipur, Rajasthan 302007, India

Billing entity:

Nexivara (Sole proprietorship of Karan Bindal), GSTIN 08AWPPB6630G2ZH, D 102, Green Oak Apartment, Meera Marg, Banipark, Jaipur, Rajasthan 302016, India

Policy updates

We reserve the right to modify this refund and cancellation policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after policy changes constitutes acceptance of the new terms.